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BUNDLED SERVPAK PLAN OPTIONS
All ServPak service bundles are sold as service contracts that provide coverage for specific products from 1 to 3 years. Servpak bundles are considered an upgrade to the standard product warranty and not an extension. ServPak Plus - Basic Advanced Replacement (Two business day/International economy shipment service) ServPak Prime - Priority Advanced Replacement (Next business day/International priority shipment service) - 24x7 Advanced Technical Support - PVES & PV NMS Technical Support ServPak Elite - Priority Comprehensive Advance Replacement (Next business day/International priority shipment service) - 24x7 Advanced Technical Support - PVES & PV NMS Technical Support - Post-Installation Optimization - 50% discount on Onsite Technical Support & Services Additional Information on ServPak Options: Advanced Replacement of Hardware In the event of a hardware failure, our guaranteed turnaround time for return to factory repair is 30 days or less. Customers who purchase this service are guaranteed replacement of refurbished or new hardware to be shipped out within one or two business days, as applicable. Options are available for shipment services depending on the customer's support needs. Hardware is shipped on business days, Monday - Friday excluding Holidays, 8:00 AM - 3:30 PM Eastern Time. Comprehensive Advanced Replacement of Hardware In addition to ServPak Prime options, in the event of a hardware failure, Proxim will repair or replace the failed product for any reason, other than vandalism. 7x24x365 Availability Unlimited, direct access to technical support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. 8x5 Availability Unlimited, direct access to world-class technical support engineers 8 hours a day, 5 days a week, Monday through Friday from 8:00AM - 5:00PM Pacific Standard Time. Basic Technical Support Customers who purchase this service can be rest assured that their call will be answered by Proxim's Tier 1 technical support and a case opened immediately to document the problem and provide initial troubleshooting to identify the solution and resolve the incident in a timely manner. Advanced Technical Support In addition to Proxim's world-class Tier 1 technical support, customers will be able to have their more complex issues escalated to our world-class Tier 3 technical support engineers. Our Tier 3 engineers will review specific configurations to troubleshoot intricate issues and will also provide helpful insights regarding Proxim's products and various tips from decades of collective experience in the wireless industry. Software Maintenance It's important to maintain and enhance security and performance of wireless equipment and Proxim makes this easy by providing a Software Maintenance program that enables customers to access new feature and functionality rich software upgrades and updates. Customers will also have full access to Proxim's vast knowledgebase of technical bulletins, white papers and troubleshooting documents.
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